Privacy Notice

1. Who we are

Maison UGC ("we", "us") operates this website. We act as the data controller for the personal data described in this notice. This website is a sales page only — all purchases are completed on Etsy.

2. Data we collect

• Contact data: email address if you contact us directly.
• Support messages: anything you send us by email.
• Technical data: IP address, device and browser information, and basic usage analytics from your visit to this website.

We do not collect or store any payment card details. When you buy a product, you are redirected to Etsy and your transaction (including payment, billing, and order details) is handled entirely by Etsy under their own privacy terms.

3. Why we use it

• To run and improve this website (legitimate interests).
• To provide customer support when you email us (legitimate interests).
• To prevent fraud and keep the website secure (legitimate interests).
• To comply with legal obligations (legal obligation).

4. Who we share it with

• Etsy — our sales platform. When you click a purchase button you are taken to Etsy, which processes payment, delivers the digital product, and handles order data under its own Privacy Policy.
• Hosting and infrastructure providers (e.g. cloud hosting, email delivery) acting as our processors under written agreements.
• Authorities where required by law.

5. International transfers

Some of our providers are located outside the UK/EEA. Where personal data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

6. Retention

We keep contact and support data only for as long as needed to respond to you and to meet legal record-keeping obligations, after which it is deleted or anonymised.

7. Your rights

Under UK and EU data protection law you have the right to access, rectify, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent where processing is based on consent. You can also lodge a complaint with your local supervisory authority. We aim to respond to requests within one month.

8. Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your personal data.

9. Cookies

We use a small number of essential cookies required to run the site, plus basic analytics. We do not use advertising cookies. You can manage cookies via your browser settings.

10. Contact

Maison UGC — ugcmaisonofficial@gmail.com